Customer Service

Payment Options

We accept the following payment options:

  • Credit Card: VISA & MasterCard
  • PayPal

Shipping and Delivery

Domestic Shipping

We offer Australia Parcel Post for a flat rate of $10.

Dispatch and delivery times:
Orders are sourced and dispatched from our Melbourne warehouse. We aim to dispatch all orders within 48 hours after purchase. It may take up to 7 days for order to be delivered to stipulated address. Please note shipping times are additional to the dispatch time stated.

International Shipping

For international orders we charge a shipping flat rate of $25.

Please note, we do not ship to the following countries: Ghana, Malaysia, Nigeria, Pakistan and South Africa.

All international orders are dispatched from Melbourne and shipped via Australia Post. We aim to dispatch all orders within 48 hours after purchase. It may take up to 10 days for order to be delivered to stipulated address. Please note shipping times are additional to the dispatch time stated.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Factory X Pty. Ltd. does not offer any assistance in this process.

Order Tracking

To track your orders please login to your account or check your shipping email and visit the website of the corresponding courier below.

Delivery Address

L'urv recommends customers provide a secure delivery address, for example your place of employment, as we are not responsible for lost/ stolen parcels.

Privacy & Security

L'urv recognises and agrees that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for Lurv is for the sole purpose and use of Lurv.

Returns and Exchanges

Please go here to see our returns and exchanges policy.

Colours & Sizes

Please note that colours may vary slightly from those displayed by your monitor.

If you need help establishing what size you are at L'urv please refer to our sizing chart.

Pre-Order Items

These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now. We will post the item(s) to you as soon as it arrives and when possible, we will advise you of the estimated delivery date.

Sold Out Items

If an item you have ordered is out of stock online, we will notify you immediately and reimburse your funds.

If a specific size or colour is not listed, it is currently out of stock or sold out.

Product Care

Lurv uses only the highest quality fabrics. Please make sure you follow the garment care instructions.

Contact Us

For all feedback and enquires please contact us.