Local Returns

Returning via Post

Please visit https://returns.auspost.com.au/lurv-returns and follow the prompts.

Or, you are welcome to send back your item in your own postage parcel to:

Attn: L’urv Returns
65 Victoria Cr
Abbotsford VIC, 3067

Returns are only accepted via post and not in person.

As the L'urv Online store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.

Please note: You will need to enter your full 9 digit order number into the order number and R/A number fields on the returns page.

Refunds

Refunds are only available on full priced items and will be processed using the original tender type that the original purchase was made with. Please do not provide credit card details on the returns form. Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account.

110% Online Credit: If you are returning a full priced item and would like to shop with us again, we offer a 110% online credit. This means you will receive the amount paid plus 10% to use on your next online purchase.

Sale items: Sale items, item's purchased during a promotion and gift cards are non-refundable. You will automatically be issued with an online credit.

Faulty items: Should you receive a faulty or damaged item, please contact our customer service team on +61 3 9429 0000 or via support@lurv.zendesk.com and they will instruct you on how to return the item.

For hygiene and health reasons, we do not accept swimwear, earrings, hosiery, and hair accessories.

Exchanges Policy

If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre order or hold stock. When returning shoes, shoe boxes must be intact.

Shipping and extra charges

You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, and an online credit will be created.

Afterpay Returns

All full price Afterpay purchases are eligible for a refund. Orders placed on sale or during a promotion are only entitled to an online credit.

No exchanges can be made on Afterpay purchases.

If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.

After Pay purchases will not be accepted in our Stores or Outlets.

When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

Returns Processing

Once we receive your return, please allow 3 – 5 business days to process your request.

*Please note, during heavy sale periods, your return may have longer to process than normal due to the higher number of returns and exchanges.

Special Promotion Terms and Conditions

Buy 2, Get 3rd Free Promotion

  • The item of lowest RRP is considered the FREE item
  • No refunds or exchanges are accepted for the FREE item
  • Full priced items are subject to the returns terms and conditions outlined above