We accept the following payment options:
- Credit and debit cards including Visa and Mastercard
All prices on this site are listed using the AUD currency.
We provide an up to date foreign exchange converter in the top corner of our site, so you switch to one of the following currencies:
The rates are simply a guide.
Although these rates are used to calculate the conversion between AUD and the selected currency, they may differ from the rates of what YOUR bank uses.
So please note that this may result in a slight difference of a few cents being calculated by your bank at the time of purchase.
If you are purchasing a Gift Card, it will be supplied in AUD and subject to future differences in conversion rates.
Colours & Sizes
Please note that colours may vary slightly from those displayed by your monitor.
If you need help establishing what size you are at L'urv please refer to our sizing chart.
Lurv uses only the highest quality fabrics. Please make sure you follow the garment care instructions.
These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now.
We will post the item(s) to you as soon as it arrives and when possible, we will advise you of the estimated delivery date.
Sold Out Items
If an item you have ordered is out of stock online, we will notify you immediately and reimburse your funds.
If a specific size or colour is not listed, it is currently out of stock or sold out.
If you’re a particularly interested in a certain style, contact our customer service team at email@example.com or on (03) 9429 0000 and they will do their best to see if we can track it down for you.
Privacy & Security
L'urv recognises and agrees that the privacy of all personal information is important to individuals.
All personal information collected to process and fulfil your order is to be minimal, private, correct, safe and most importantly in the control of the individual.
We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered.
We will only ask for and use relevant personal information necessary to conduct our business.
All information collected for L’urv is for the sole purpose and use of L’urv.
What we collect
We may collect the following information:
NameContact information including email addressDemographic information such as postcode, preferences and interestsOther information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.We may use the information to improve our products and services.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposesif you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 61 Church St, Abbotsford, 3067, Vic, Australia.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
CART - The association with your shopping cart.
CATEGORY_INFO - Stores the category info on the page, that allows to display pages more quickly.
COMPARE - The items that you have in the Compare Products list.
CURRENCY - Your preferred currency
When purchasing from l'urv your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre email@example.com