VISIT US IN STORE - Westfield Bondi Junction, Shop 3036, Level 3

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We accept the following payment options:

  • Credit and debit cards including Visa and Mastercard
  • Paypal
  • Afterpay
  • ZipPay
  • Alipay
  • Wechat Pay

All prices on this site are listed using the AUD currency.

We provide an up to date foreign exchange converter in the top left corner of our site, so you switch to one of the following currencies:

  • GBP
  • CNY
  • NZD
  • USD

These foreign exchange rates are provided by Fixer.io, which is published by the European Central Bank.

The rates are updated daily around 3PM CET.

Although these rates are used to calculate the conversion between AUD and the selected currency, they may differ from the rates of what YOUR bank uses.

So please note that this may result in a slight difference of a few cents being calculated by your bank at the time of purchase.

If you are purchasing a Gift Card, it will be supplied in AUD and subject to future differences in conversion rates.

Please note that colours may vary slightly from those displayed by your monitor.

If you need help establishing what size you are at L'urv please refer to our sizing chart.

Lurv uses only the highest quality fabrics. Please make sure you follow the garment care instructions.

These are items that have not arrived at our warehouse, but are on the way and are available for you to purchase now. We will post the item(s) to you as soon as it arrives and when possible, we will advise you of the estimated delivery date.

If an item you have ordered is out of stock online, we will notify you immediately and reimburse your funds.

If a specific size or colour is not listed, it is currently out of stock or sold out. If you’re a particularly interested in a certain style, contact our customer service team at contactus@lurv.com.au or on (03) 9429 0000 and they will do their best to see if we can track it down for you.

L'urv recognises and agrees that the privacy of all personal information is important to individuals. All personal information collected to process and fulfil your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for L’urv is for the sole purpose and use of L’urv.

About our Privacy Policy

This privacy policy sets out how L'urv Online uses and protects any information that you give L'urv Online when you use this website. L'urv Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. L'urv Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contactus@lurv.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 61 Church St, Abbotsford, 3067, Vic, Australia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Security

When purchasing from l'urv your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre customer@lurv.com.au

About Our Policy

Factory x is committed to manufacturing products under safe, fair, and humane working conditions.

Our ethical sourcing policy:

  • includes criteria on labour rights, anti-corruption, fair and safe working conditions, and environmental compliance
  • covers all our final stage manufacturers.
  • incorporates conventions of the international labour organisation (ILO) and principles of the united nations universal declaration of human rights.

in addition to setting as a minimum, compliance with local laws and regulations, this policy provides requirements and standards that all factories manufacturing factory x garments must demonstrate continuous improvement towards. They include:

Freedom of employment

Suppliers must not use forced, bonded or prison labour. workers will not be required to lodge deposits or identity papers with an employer and must be free to leave work at the end of the shift and terminate their employment with reasonable notice. if a worker is found to be employed under such conditions Factory X expects the manufacturer to contribute to policies and programmes that provide for the transition of any individual found in this situation into fairly paid and legal employment.

Freedom of association

Suppliers will recognise the right of employees to join unions or representative committees, and the right of worker’s associations to collective bargaining.

Where the right to freedom of association and collective bargaining is restricted under law, the employer allows the development of a means for independent and free association and bargaining.

Safe working conditions

A safe and hygienic working environment shall be provided. adequate steps shall be taken to prevent accidents and injury to health arising out of, or occurring in the course of, work by minimising as far as practical hazards in the workplace.

Health and safety training shall be provided and practiced on site.

Child labour

There shall be no new recruitment of child labour. If child labour is found to exist, Factory X expects manufacturers to participate in and contribute to policies and programmes that provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child.

Fair wages

Terms and conditions of employment must be clearly communicated to all workers. written records of payments must be maintained for audit purposes. wages must be paid in line with national legal standards or industry benchmarks, whichever is greater.

Wages must be paid at regular intervals according to national or industry benchmarks. any deductions not provided for under national law are not permitted without the express written permission of the worker.

Reasonable working hours

Factory X prohibits the use of excessive overtime. suppliers must comply with applicable laws and regulations in regards to working hours and must operate in a manner that promotes humane and productive hours of work and working conditions.

Non-discrimination

There is to be no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.

Fair and equitable treatment

Physical abuse, the threat of physical abuse, sexual and other forms of harassment, verbal abuse and other types of intimidation will never be used by a supplier or factory in relation to their workers.

The deduction of wages as a disciplinary measure will not be used.

Obligations to employees under labour and social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, subcontracting, or home-based working schemes; nor through apprenticeship schemes where there is no real intent to impart skills or provide regular employment; nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.

Environmental policy and waste management

Suppliers must comply with applicable environmental laws, must maintain a written environmental policy, and must implement a system to minimize or eliminate negative impacts of its practices on the environment.

Uzbek cotton pledge

Factory X has signed the cotton pledge to commit to not using cotton from Uzbekistan due to allegations of the systemic use of child and forced labour in the cultivation and harvesting of cotton in the region.

Reporting

As part of Factory X's commitments outlined above, we are keen to be made aware of any situation where our social and ethical policy is not being upheld. We commit to investigating all complaints that we receive. If an issue is confirmed, we will work with the parties involved to develop a corrective action plan. Your complaint will remain strictly confidential, unless you advise otherwise.

You can contact us on wendy@factoryx.com.au. Complaints do not have to be lodged in English

Click here to view pdf.

Ready-to-buy products

All suppliers of ready-made products agree to meeting the terms of our social and ethical policy and commit to communicating the terms to manufacturers in their supply chain. If products are manufactured in Bangladesh suppliers are required to provide evidence that the manufacturer is a signatory to The Bangladesh Accord on Fire and Building Safety or the Alliance for Bangladesh Worker Safety? Country of Origin information is requested for all cotton products to meet the requirements of the Uzbek Cotton Pledge.

Social Compliance Audit Report

Click here to view the report.

If you have any further questions or concerns, then please contact us at contactus@lurv.com.au

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